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We are committed to making our website accessible and usable by the widest possible audience, regardless of technology or ability.

Maintaining an accessible website is an ongoing process and we are continually working to offer a user-friendly experience.  If you have any problems using our website please contact us by email - or call the Communications Team on 0800 048 8955.

Accessibility guidelines

This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines helps make our website more user-friendly for everyone.

Website design/software

Our website includes a number of features to assist users, including:

Mobile responsive

The site will detect and respond to mobile devices and tablets, resizing images and layout to fit correctly


Headings are used on each page on the website. They make it easier to read pages by providing visual structure and help people using screen readers and other assistive technologies navigate the site.


Links have been written to make sense when read out in isolation. This helps visitors who may use a list of links to move around the site. 

Help with downloading documents

We use pdf documents and files on our website.  To read a pdf file you will need to have Adobe Acrobat Reader.  You can download a free Acrobat reader package from the Adobe website.