Skip to main content

How to make a complaint and provide feedback

We welcome your feedback as we want to provide excellent services to our customers.

As Severn Homes is part of the Housing Plus Group, all complaints and feedback are reviewed and actioned by the Group complaints team.

If you rent your property or you are a leaseholder or shared owner, please visit our Homes Plus website to find more information or submit a complaint, comment or compliment. You can also find our compensation policy on the Homes Plus customer documents page. 

If you are a home owner or your feedback involves a service or person from the wider business, please click here to visit the Housing Plus Group website.