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Sales FAQs


The coronavirus FAQs below are for customers in the process of purchasing a new home or interested in buying a property that is currently for sale.



I am interested in purchasing one of your homes - can I view at the moment?

Unfortunately, at present it is not possible to view a property. However, we can email you floor plans and further details and get in touch with you to arrange an appointment when viewings recommence.

Our Sales team is currently furloughed, so please note that no viewings can take place until 25 May 2020 at the very earliest.

I have applied for a property and have posted personal documents to support my application as requested – have you received my documents?

We are still dealing with applications in the usual way, so we will be checking our post every two days.  We will confirm when your documents have been received.

Is my house purchase still going through or will everything remain on hold for the foreseeable future?

All purchases are continuing to be progressed, but it may take a little longer than normal, due to the current circumstances.  We will keep you informed of progress.

Are solicitors still open?

Unless you have been advised to the contrary by your solicitors, they should still be open.

Should I instruct solicitors?

If you solicitors are open, you can continue to instruct your solicitor.

Will you remain open and will I be able to contact someone?

Whilst our main offices are now closed, the majority of our staff are working from home and can be contacted on

My purchase has been delayed so I will need to move into rented accommodation for the very short term as I will not have a home. What should I do?

Ordinarily we would enable customers in these circumstances to rent the home they are purchasing. Unfortunately, this is not currently possible.  If you are potentially at risk of becoming homeless and have children, we may be able to assist you. Please keep in regular contact with us and we will do our best to support you.

Are you releasing new homes?

Most of our contractors and developers are or will be temporarily closed in the next few days, which may affect our new homes programme going forward.   

Any new homes released will be advertised on this Severn Homes website. However, we cannot arrange viewings at this time.

What will happen about the mortgage valuation being undertaken on my home?

Please speak to your lender regarding this, as your lender’s surveyor may not be able to visit the property to carry out a valuation due to the current situation.


I have a repair in my home that I purchased last week – what do I do?



In these exceptional times, only emergency repairs can be carried out.  An emergency repair is a problem that represents an immediate risk to safety, security or health. Please contact your local customer service centre to report the repair:

Shropshire                 0300 300 0059

South Staffordshire     01785 312000

Stafford                      0800 111 4554